Implanted telemetry products warranty

All material delivered by emka TECHNOLOGIES has a warranty against defects in material and workmanship for a period of one year from the date of shipment (as evidenced by receipts or other documentation).

emka TECHNOLOGIES will repair or replace equipment that proves to be defective during the warranty period. This warranty covers parts and labor.

The warranty becomes invalid if the material is not used in accordance with this document.

We are confident in the reliability and the quality of our implantable products, with the growing expertise and efforts put in the implant design, manufacturing and testing. emka TECHNOLOGIES provides a different warranty specifically tailored to each digital and analog implant.

We guarantee the functioning of our implantable devices with respect to the durations defined below:

Global warranted time (GWT): this duration is the total warranted period after the product has been shipped to the user facility. If within the defined warranted period the device stops functioning according to specifications described in this document, emka TECHNOLOGIES would compensate the customer.
Standard Battery life: this duration refers to days of continuous recording in standard configuration (specific data rate and sampling frequencies, see table below).
Warranted Battery life: This is the minimal battery life, which is guaranteed within the GWT. Indeed, possible adjustments can be done by the user on the configuration, to better fit the experimental needs. These adjustments may impact the actual power consumption and the remaining time of battery life. This guaranteed duration ensures that you can use our implants with the most demanding configuration.

Please note that the remaining time of battery life is calculated by the acquisition software, to reflect the actual power consumption of the chosen configuration.

If within the defined warranted period the device stops functioning according to specifications described in this document, emka TECHNOLOGIES would compensate the customer.

emka TECHNOLOGIES only covers unexpected failures occurring in the frame of a regular usage (no physical, chemical, logical or electric/electrostatic damage to implanted device).

Usage of implantable material for signal recording and data gathering outside the warranted period as defined below, would be made consciously at users own risk.

Here is a summary of the warranted durations per implant type:

Battery on time is given for a data rate set to “high” and for standard sampling frequencies (Biop.: 500 Hz, except EEEETA @ 250Hz and M1-EETA @ 100Hz; Pressure 1: 250Hz; Pressure 2: 500 Hz).

In return, emka TECHNOLOGIES will request that data illustrating device identification and proof of failure is provided before any decision concerning compensation. Mandatory information and evidence will be needed such as:

Implant serial number
Date of implantation
ON or REMAINING time of the last IOX acquisition or best estimation of the ON or REMAINING time thanks to data providing from devices of the same implantation and experimental batch
Evidence of failure such as: acquisition file (.mkt) exhibiting signals issue, illustrative screenshots of digitalTELEMETRY Configuration Panel, hardware description file…

emka TECHNOLOGIES asks defective hardware to be returned to emka TECHNOLOGIES for further investigation and testing before sending replacement device. A return authorization form will be provided to users prior to equipment return in our facility. If any evidence of mishandling was to be found, emka TECHNOLOGIES will decline to replace the implant.

emka TECHNOLOGIES believes that the information provided in this document is accurate. Our document has been reviewed for technical accuracy. In the event that technical or typographical errors exist, emka TECHNOLOGIES reserves the right to make changes to subsequent editions of this document without prior notice to holders of this edition. The reader should contact emka TECHNOLOGIES if errors are suspected.